Model# 624 G DG
Serial# 400-2431-537-3300
Input 343,000 BTU/HR
208 V Phase 3
115 v Phase 1
|
Date requested |
Type | Problem | Cost | Time spent | Status | |
|---|---|---|---|---|---|---|
| 2026-10-01 | Oven | 1. Verify correct operation of oven 2. Blow debris out of blower wheel 3. Ensure the draft inducer operates normally 4. Ensure the barometric damper is operating normally 5. Ensure the air switch for the draft inducer is functional 6. Ensure the air switch for the burner blower is functional | ||||
| 2026-07-07 | Oven | 1. Verify correct operation of oven 2. Blow debris out of blower wheel 3. Ensure the draft inducer operates normally 4. Ensure the barometric damper is operating normally 5. Ensure the air switch for the draft inducer is functional 6. Ensure the air switch for the burner blower is functional | Completed. Blower wheel cleaned, verified oven working properly | |||
| 2026-07-01 | Oven | 1. Verify correct operation of oven 2. Blow debris out of blower wheel 3. Ensure the draft inducer operates normally 4. Ensure the barometric damper is operating normally 5. Ensure the air switch for the draft inducer is functional 6. Ensure the air switch for the burner blower is functional | set for the 15th | |||
| 2026-04-07 | Oven | 1. Verify correct operation of oven 2. Blow debris out of blower wheel 3. Ensure the draft inducer operates normally 4. Ensure the barometric damper is operating normally 5. Ensure the air switch for the draft inducer is functional 6. Ensure the air switch for the burner blower is functional | complete | |||
| 2026-04-01 | Oven | 1. Verify correct operation of oven 2. Blow debris out of blower wheel 3. Ensure the draft inducer operates normally 4. Ensure the barometric damper is operating normally 5. Ensure the air switch for the draft inducer is functional 6. Ensure the air switch for the burner blower is functional | ||||
| 2026-01-07 | Oven | 1. Verify correct operation of oven 2. Blow debris out of blower wheel 3. Ensure the draft inducer operates normally 4. Ensure the barometric damper is operating normally 5. Ensure the air switch for the draft inducer is functional 6. Ensure the air switch for the burner blower is functional | oven is down | |||
| 2026-01-01 | Oven | 1. Verify correct operation of oven 2. Blow debris out of blower wheel 3. Ensure the draft inducer operates normally 4. Ensure the barometric damper is operating normally 5. Ensure the air switch for the draft inducer is functional 6. Ensure the air switch for the burner blower is functional | oven is down | |||
| 2025-12-10 | Oven | At 5pm, oven 2 was not rising above 250 degrees. After 2 resets, the oven started rising far above the set temp. I had set it to 300, it the display read 400. I reset and set it to 450, it rose to 525. Unclear if the current temp display was not accurate or if it actually got that hot. | new burner install - mixed up power wires. | |||
| 2025-11-17 | Oven | oven #2 dropped temp a few times yesterday and already three times today (before noon) | cleaned, replaced ignition module | |||
| 2025-10-07 | Oven | 1. Verify correct operation of oven 2. Blow debris out of blower wheel 3. Ensure the draft inducer operates normally 4. Ensure the barometric damper is operating normally 5. Ensure the air switch for the draft inducer is functional 6. Ensure the air switch for the burner blower is functional | complete | |||
| 2025-10-07 | Oven | 1. Verify correct operation of oven 2. Blow debris out of blower wheel 3. Ensure the draft inducer operates normally 4. Ensure the barometric damper is operating normally 5. Ensure the air switch for the draft inducer is functional 6. Ensure the air switch for the burner blower is functional | complete | |||
| 2025-10-01 | Oven | 1. Verify correct operation of oven 2. Blow debris out of blower wheel 3. Ensure the draft inducer operates normally 4. Ensure the barometric damper is operating normally 5. Ensure the air switch for the draft inducer is functional 6. Ensure the air switch for the burner blower is functional | Verified operation and checked safeties | |||
| 2025-08-23 | Oven | Pastry Revent #2 and #3 interior safety handles are broken and non-functional. | repaired | |||
| 2025-08-08 | Oven is not steaming. Thanks! | repaired | ||||
| 2025-07-09 | Oven | Oven 2 has a screw coming loose on the inside of the handle. | repaired | |||
| 2025-03-12 | Oven number 2 will not start. Oven is holding temp, but when the door is closed and oven is loaded, the start button keeps flashing, instead of starting. Seems like the oven is acting like the door isn't shut, but it is. | oven was tied to the lights | ||||
| 2024-10-28 | Oven | oven 1 and 2 dropping temp | Cleaned | |||
| 2024-09-06 | Rack lifter requires the door to be almost closed in order to get the rack completely in / out, which means we have to close the oven door too close to where we have to stand. Can we please have the lifter mechanism adjusted? Thanks. | Cut down 4 so far | ||||
| 2024-06-06 | Oven | Racks in oven #2 have been sliding. | removed duplicate | |||
| 2024-05-28 | Oven | The baking racks are sliding in the oven again, height of the rack spinning part needs to be adjusted. | cleaned and lubed | |||
| 2024-04-08 | Oven | The oven had a single wide baking rack in it and it stopped spinning. I was able to get it spinning again after I moved it around. Can you please check it out and make sure the lifter / spinner isn't malfunctioning? Thanks! | repaired | |||
| 2024-03-21 | Oven | oven #2 is not re-firing and dropping in temp. | reset burner - all good | |||
| 2023-11-01 | Oven | Pastry oven 2 not holding temp. Not resetting with button or turning it on/off. | cycled 6 times without issue. Will be watching all day. Call me if it drops temp. | |||
| 2023-10-22 | Oven | oven 2 again didn't have power today. This happened while there was a full oven of coffee cakes in there. Ben was able to restore the power. It's the second time this has happened this week. | reset the breaker | |||
| 2023-10-16 | Oven | Oven number 2 wouldn't come up to temp all evening long. We tried pressing the reset button several times, we opened and closed the door, started and stopped bakes, turned it off for a long time and then back on, nothing worked. Very high priority, because it's day one of the holidays! We'll need all our ovens. | tripped breaker | |||
| 2023-09-08 | Oven | The racks won't come out of the oven unless we close the door shut too much, which could result in someone getting injured. | jaison | |||
| 2023-08-24 | the oven had a few single wide baking racks slide and the racks are very hard to get out of the oven.(the door almost has to completely shut in order for them to come out) | tightened drive wheel nut | ||||
| 2023-07-24 | Oven | We've had some racks sliding occasionally in oven #2 for the past week again, not as badly as it was previously, but it seems like it could be heading in that direction. The door also has to be dangerously closed again to get the spinning apparatus to the correct height (I think these are two sides of the same problem, the height is wrong when the door is shut and it's spinning, which causes the sliding). | tightened bolt on drive wheel | |||
| 2023-06-16 | Oven handle broke off again when opening up the oven. | complete | ||||
| 2023-06-13 | Oven | Outer door handle comes off when opening door!!!! | complete | |||
| 2023-05-29 | Oven | doublewide baking racks keep sliding. Do we know if there is a way to fix this? | we have numbered racks and want photos of an sliding instance | |||
| 2023-05-28 | Oven | Racks sliding in pastry oven #2 still. If this is oven let's adjust. If it's racks let's update/change/adjust them...continuing to be a significant problem. | ordered wheels | |||
| 2023-05-24 | Oven | Revent #2 inside handle is not replaced. No handle. Not safe. Cut off post is sharp. | complete | |||
| 2023-05-21 | Oven | Pastry Oven #2 door/rack lifter needs to be adjusted. The door has to be most of the way closed to get the lifter to release and get a finished rack out of the oven. It is really awkward and dangerous to maneuver a double wide with a hot door mostly closed behind you. | reck issue | |||
| 2023-05-21 | Oven | Racks are still sliding in oven #2. Worse with certain single wides than doubles. | rack issues | |||
| 2023-05-06 | Oven | Racks shifting in oven again. Cannot currently use oven. | shim plate in rear to make level | |||
| 2023-05-03 | Oven | Oven 2 is allowing racks to move while baking. I had a doublewide that kept sliding to the side tonight and catching against the side of the oven, causing it to stop rotating. I have noticed this with single wide racks, too. | complete | |||
| 2023-05-02 | Oven | The lifter and door relationship on Pastry Oven #2 need to be adjusted. 1) If the lifter went a touch higher when the door closes the green wheels wouldn't drag and get the oven rack jammed. 2) The door has to be most of the way closed to get the lifter to release and get a finished rack out of the oven. It is really awkward and dangerous to maneuver a double wide with a hot door mostly closed behind you. | complete | |||
| 2023-05-01 | Oven | Pastry oven #2 temperature keeps dropping while in use. | #2 ran fine today | |||
| 2023-04-17 | Oven | The door handle is loose and gets stuck. The inside handle is problematic because it can get stuck easily because the inside handle swings and moves freely on its own. It has become stuck shut and wouldn't open right away, luckily though, at the time no food was in it. Potential problem is it could very easily get stuck shut with food in it. | Parts Ordered | |||
| 2023-04-17 | Oven | Pastry oven #2 and oven #1 both dropped 50-75 degrees in 25 ish minutes at 5:45 pm. | thank you | |||
| 2023-03-27 | Oven two bakes light on the bottom two rungs of the oven. | adjusted | ||||
| 2023-03-27 | The inside handle is loose and the oven door jammed on us at night. **High priority- if door jams when food is inside we may not be able to get product out of the oven** | duplicate order | ||||
| 2023-01-12 | Oven | oven 2 continues to drop during baking happened 3 times today | replaced ignition mod. | |||
| 2023-01-08 | Oven | I'm sorry to say the oven dropped temperature again today :( | replaced control module | |||
| 2023-01-07 | Oven | The oven continues to drop temperature when we try to bake croissants at night. | replaced control module | |||
| 2023-01-06 | Oven | Oven #2 continued to be an issue for us at night, when set to 330 for cinnamon rolls it wouldn't rise above 250, when set to 450 for croissants it wouldn't rise above 350. It would also be nice to get the interior handle fixed. It hangs loose and often when one tries to shut the door it is blocking the door. If it's that loose I'm also not sure if it could actually function as intended if someone got stuck in the oven. | I am not sure what to do. We have run the oven two days now with no drop. | |||
| 2023-01-05 | Oven | Oven won’t keep temp. Keeps dropping temp | duplicate | |||
| 2022-12-15 | The door handle comes off when opening the door. | Complete | ||||
| 2022-11-15 | the inside handle keeps popping out in the way of the oven when we try to close it. | repaired |